What is the delivery charge?

Delivery is £7.50, orders over £100 qualify for FREE delivery.


What is the minimum order value?

The minimum order value is £25.


Do I have to be in when you deliver?

No, as long as you have a safe place where we can leave your box, when placing your order simply add any instructions in the delivery information box. We can deliver to your place of work or to a neighbour if easier. It is always best to let us have a telephone number that we can reach you on the day of delivery should there be a problem. 

If there is no answer at the address the courier will try and deliver to a neighbour (unless stated not to do so in the delivery instructions on your order). Please note, if you are not available to take delivery or have not left suitable instructions for the delivery driver, or contact with a neighbour to take the delivery cannot be made, or the driver feels it would not be suitable to leave the delivery it will become your responsibility to collect the delivery from the local depot. We cannot accept responsibility for deliveries that have not been signed for, or for orders that have to be re-delivered.


Can I collect my order from the Fishery?

It might be an option, please call us to double check on 01206 384141.


Can you send the oysters already opened?

No, they would make you very ill. Oysters are best enjoyed as soon as they are opened.


What couriers do you use?

We use DHL couriers and have found them to be polite and they handle our packages with care and you have more control over your delivery with their notification service.


Where don't you deliver to?

Unfortunately there are areas that we can't deliver to due to the transit time from the Fishery to your door taking two days, which is too long for our seafood. These locations are mainly in the Scottish highlands and Islands. We also have restricted delivery to other areas of Scotland, so if you are in doubt it is best to call us on 01206 384141 and we can double check for you.

We are also unable to deliver to Ireland.


What do I do if I have a problem with my order?

If there is a problem please call us on 01206 384141 or email us orders@colchesteroysterfishery.com.

We pride ourselves on the quality of our produce and if you are unhappy we would like to know so that we can do something about it. A lot of the produce we sell is live and shellfish are delicate so there will occasionally be problems and when there are, we will always do our best to make it up to you.